Samvaad: Transforming Public Service Delivery
for ‘AatmaNirbhar’ India

23rd Sep, 2022

Overview

Freshworks, a proud supporter of the Make in India initiative, is trusted by over 50,000 customers around the world for ease of use, enterprise-grade security, and world-class support. With its cutting-edge solutions, Freshworks is also supporting various e-governance initiatives across India and facilitating the deployment of the best technology to facilitate faster e-services for modern citizens.

To further scale its reach and engagement in the public sector, Freshworks partnered with Elets Governance.

Elets analysed the requirement and provided a definite platform to connect with key stakeholders in order to explore the needs and challenges of the public sector in accelerating its digital transformation journey.

Samvaad: Transforming Public Service Delivery for ‘AatmaNirbhar’ India

We jointly organised an exclusive webinar, “Samvaad: Transforming Public Service Delivery for ‘AatmaNirbhar’ India” on 23 September 2022.

The webinar connected senior decision-makers from government & industry experts for the exchange of ideas on the modernisation of public services.

Focus Area

The webinar witnessed insightful conversations on putting technology at the heart of public services to improve the citizen experience.

Key Discussion Points:

  • Smart solutions for public service delivery.
  • Key trends and best practices for making citizen-services omnichannel and seamless
  • Technologies making government services more accessible & efficient

& many more

Key Takeaways

* A stellar line-up of speakers

* Insightful knowledge sessions

* In-depth analysis of trends & best practices shaping the transformation of public services in the digital age.

It’s time to accelerate digital transformation to meet citizen expectations and the operational demands of the workforce. The webinar presented deep learning on how technology can be leveraged to deliver first-rate public services that put citizens at the heart of everything they do and ensure efficiency in the operational process.

We are aware that in the last decade India has transformed at a large scale. The demography of our country aged between 20-35 years of age has helped us in enabling ICT technologies at various stages.

Dr. Dhimant Kumar Vyas,
Regional Commissioner of Municipalities, Rajkot Zone, Gujarat

It requires an enabling atmosphere for innovation and the creation of an ecosystem in the e-governance field. We find the readiness of technology in the modern department. The National Digital Health mission is the biggest example of consolidation today

Col. A.K. Nath (Retd)
Executive Director - Corporate Strategy, C-DAC

Empowerment was the most important aspect of the government, as people need to be enabled, and need to be aware of how to use services. We are also putting a lot of emphasis on cloud software, and we aim to make India a cloud nation.

Dr. Vinay Thakur,
PhD, Managing Director, National Informatics Centre Services Inc. (NICSI), Government of India

When we are making services completely online there are states like Bihar where we do not have connectivity facilities. To deal with this we have established 45-50 thousand common centers across India

Golok Kumar Simli,
Chief Technology Officer - Passport Seva Program, Ministry of External Affairs, India, Government of India

Technology enables us to manage multiple things simultaneously. Earlier, things that were challenging to use in urban areas have now become easy to adapt because of the transformation of technology

Sameer Unhale,
State Mission Director, Swachh Maharashtra Mission Urban

Technology can be a change agent for the future. AI-enabled chatbots not only contribute to the requirements of the urban population but of the rural population as well

Jyoti Saini,
Public Sector Head, Freshworks