With 2 billion users, WhatsApp is the most used chat application around the world. An official WhatsApp Business solution provider, Infobip delivers a seamless customer experience. The communication platform has emerged as a strong channel to share important and timely notifications, as well as real-time automated and personal customer support in the private sector.

Governments have adopted digital transformation in full swing with a focus on making citizen engagement and services more inclusive and accessible, leveraging the new-age communication platform.

Technology adoption & upgradation should be in sync with the citizen’s need. Silvassa Smart City Limited is leveraging tech-driven innovation in governance - Charmie Parekh, Chief Executive Officer, Silvassa Smart City Limited

A virtual dialogue on the theme “Urban Development: Transforming Citizen Experience in Urban Utilities” was jointly organised on 24th May, 2022 to explore the new-age technological solution for citizen engagement.

The webinar connected senior decision-makers from state municipal administrations, smart cities & industry experts for exchange of ideas on elevating citizen experience (CX) using digital communications.

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